Shipping/Returns
1-786-374-2924 (9-5pm PST)
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FREE UPS GROUND DELIVERY
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Shipping/Returns

 

Please note our warehouse is currently relocating therefore our webshop is on hold for the present time. Sorry for the inconvenience, and check back soon. For existing customer orders, reach out to us hello@jerseyroad.com and a sales rep will be in touch shortly. Best regards, Jersey Road Co.

 

 

 

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Please note we offer FREE UPS® Ground Shipping to the USA and Canada, you may also choose from any of the selected UPS® shipping methods you prefer listed below during checkout:

  • UPS® Ground (FREE to USA & CANADA)
  • UPS 3 Day Select®
  • UPS 2nd Day Air®
  • UPS 2nd Day Air A.M.®
  • UPS Next Day Air®
  • UPS Next Day Air® Early A.M.®

You will receive your order as fast as we can get it out the door from our Miami, FL warehouse! Dispatch is usually within 24-72 hours of receiving order payment. In the unlikely event your goods are delayed you will be notified promptly. We will send you the UPS tracking number once your order has been dispatched and ready for shipment. 

Please note we currently only ship to the United States and Canada

 

RETURNS POLICY:

Shop with complete peace of mind. If you are not completely satisfied with your particular cowhide rug or cowhide cushion purchase, we're sorry to hear that, however, simply get in touch with us at: info@jerseyroad.com within 14 days of receiving your order to discuss an exchange, or refund. Note: restocking fee applies for change of mind.

You will be issued with a #RA return code, unique to your order. Simply return the item to us in its original unmarked condition within 14 days of receiving your rug. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that provides a tracking number and insures you for the value of the goods ( We recommend UPS or USPS ).  


Returned items must be unused and unmarked to warrant an exchange or refund. We will issue a refund,
excluding a 10% restocking fee (please note delivery charges are only refundable where incorrect or faulty goods have been received). Alternatively, we will also be happy to exchange your cowhide rug for another one so you are satisfied with your selection. A 10% restocking fee applies and will need to be paid. We will then re-deliver the new chosen items, inclusive of free delivery as the first package sent out was too.


Please note: 
Due to each rug being a unique natural and one-of-a-kind product, they do vary in pattern, shape, and colour slightly. They may have some markings such as brandings or scars, or some discolourations which is natural being a non-mad made product. Also note, some thinning of the hair in the hindleg region is natural. This is to be expected and not deemed a fault. If you are after a particular rug please get in touch and we will see if we have something close to what you are looking for! 



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